Livechat widget not working on our own Website anymore nor on the LiveChat Website. Cannot contact support

Can anyone tell me how to reach support if the chat widget is not working?


Our Support Team needs some information from you to investigate the case, it will be easier to debug it via chat. Could you please start a chat with them using this direct chat link:

You can also go to by:

  • using incognito mode
  • using different browser
  • turning off ad block plugins in your browser
    Then you should be able to start a chat on our website.

It’s also possible that we’re blocked by your proxy/firewall. In this case you could start a chat using different WiFi (outside your company) or via email (

Hope it will help!