I have been using the LiveChat Vistor SDK (@livechat/livechat-visitor-sdk) successfully for some time to create a custom chat widget that allows visitors to communicates with available LiveChat agents.
I have been exploring the idea of creating a custom agent assist app and found that I couldn’t access most of the scopes referenced in the documentation. I requested an upgrade to my account and all is good I have access to v3 APIs now.
Problem is that my existing custom chat widget no longer seems to be able to show its presence to agents and I can’t seem to initiate a chat or receive any of the main events I need.
I do seem to get callbacks initially for “status_changed” and " connection_status_changed" that are “online” and “connected” respectively
The developer console has some interesting new logs which I can’t trace back to the cause.
sendPing has been cancelled safeRunner has been cancelled watchSetVisitorActions has been canelled _callee$2 has been cancelled safeRunner has been cancelled
Previously the livechat visitor sdk used to ping the server on a regular interval. That doesn’t seem to be the case anymore.
Has anyone else experienced this?