I like it! Love the new heatmap (it was one of my fav things in Chatbot, so glad you brought it over) and love the comparison tool!! We sometimes compare what happened at the same time last year, so this makes it much easier to do that than previous!
One glitch i’ve noticed, is the chat availability. It’s not a big deal, but it only clocks us as being available for 23hours and 59 mins each day. We are available 24 hours (we have Chatbot) and the old reports used to list it as 24hours. It seems that each night from the 11pm to midnight time frame, it’s only counting 59 mins, but when you go to the agent activity for that same time period, the full hour is reported.
Hi there, we really like the new reporting updates. Is there anyway we can change the color of the comparison bars/lines? The dark blue vs light blue doesn’t lend well when presenting outside of the livechat application. Blue vs Red perhaps?
thank you very much for your kind feedback, we really appreciate it!
Actually, it’s not a bad idea to make these colors more distinct, and it would surely help in the charts’ clarity and usability! I’ll discuss this idea with our designers to make sure this solution is compatible with our style guide.