Hi LiveChat community! I was wondering if LiveChat had plans for their product to support complex routing rules or pre-chat qualifications.
We are getting ready to rollout the tool next month but have had to do an extensive amount of client-side code to get things to route correctly.
I work for a software company that sells platform software and event software. We have sales representatives in North America, UK, and Melbourne. Customers can obviously come from all over the world but passing them off to a representative in their respective territory would be great. I was curious to see if LiveChat had any plans to expand their routing rules to say:
If Person A is from the UK and is interested in our event product, they will go to a group from the UK that specializes in events.
If Person A is from the United States and is interested in our platform software, they go to a solution expert in the United States.
In both scenarios Person A has had to meet 2 different qualifications: location (ip address) and product interest (platform or event).