For those of you who have LiveChat operators that work from home, how do you pay? Do you pay an hourly wage, or per chat or some other way?
My employer is open to expanding our chat hours of operation and is thinking evening or weekend chatting could happen from home, but is unsure of what pay structure to roll out.
With chat employees working from home, how do you keep them busy during any slow times when there are very limited or even no visitors chatting?
An employer probably wouldn’t want to pay someone if they are at home doing their laundry because there is no visitors needing assistance…