LiveChat Not Working with VPN!

Can someone help please.
My LiveChat has seemed to stop working with my VPN turned on, even though i have disabled the VPN when running the Windows LiveChat App. It does open in a browser either.
Also, how are you supposed to get help and support on LiveChat. There is no LiveChat or access to support staff from what I can find.

Thank you in advance

Hello!
It looks like an individual case – our support are ready to help you via chat 24/7!
You can reach them in here:
https://direct.lc.chat/1520