Firstly Zendesk is priced at $5/user. If we use livechat, it’s cheaper to integrate with zendesk then using the native Helpdesk solution. Why? Helpdesk forces us to use the higher “team” plan of $19/mo to have the LiveChat integration.
I think there’s some pricing issue that needs to be ironed out. Otherwise, Zendesk is the obvious choice in terms of pricing. At least provide livechat integration in the starter plan of helpdesk to compete.