We are currrently trialing the livechat widget. We have got it installed on our webpage. Only logged in users with a unique user_id on our system will be using the widget.
How do we ensure the users that get created on LiveChat are link/coupled with their unique “user_id” from our system? I have looked at a couple of documentation pages (this and this), and tried getting help via the general support live chat but I am still lost.
We need to ensure their chat history travels with them when they switch devices, and that users sharing a device/browser do not see each other’s chat histories.
Can someone explain to me the overall steps to achieve this? Once I understand that I might ask for more specific code examples.