Hello there =)
- Video’s/Gif’s inside the greetings
- More customized replies:
When customer logged in to the system, give us ability to display customer name inside the greetings.
Like: Hey #John, do you have any questions?
Same way: #ProductName; #ProductPrice, #DiscountedPrice, #Orderid #balane and etc…
Like: Hey #John, Chat with us and get 100 USD running shoes for 60 USD =)
As I See your balance is 5.00 $, need help with depositing money?
Make greetings location based and make multilingual support
Call to action buttons will be helpful !
Sometimes customers just want to:
Get Discount, upsell product without chatting …
Like: Hey John, buy this t-shirt and get free shipping (During checkout).
CTA: Add to cart / Chat with support…
(With your product card integration)
Also CTA that help user to “apply discount code”
(Will be nice if you integrate this with UTM Tracking).
This solution: Reduce support time; Upsell product; Will be personalized.
- AI Greetings + Product card integration;
Offer right products via greetings at the right time.
- Page Scroll rule ;
Show greeting only - when 20%; 50%; 70%; 100% page will scrolled by user
Display greetings even all agents are offline
Out of stock greeting;
Display greeting and capture lead when customer looking out of stock products (Can be integrated with Chat bot).