Welcome to the new series on our Community!
Every two weeks we will publish a new tip from experts on customer communication, CX and support.
Today, we can hear from Małgorzata Świerczak, a Product Manager at LiveChat. On a daily basis, she crafts product strategy to deliver features that are shaping the experience of our clients and millions of their customers.
Let’s hear what she has to say about receiving feedback:
This time we will give the mic to Paulina Zawadzka, our Tech Support at LiveChat. She’s an indispensable help for customers when it comes to any tech matters in the app. Paulina knows how to lead conversations with customers to deliver accurate solutions.
Let’s see how she approaches customer chats so that she can give snappy answers.
This time we’re at the frontline of our support. Justyna Gładysz, our today’s expert, faces our customers on daily basis, dealing with the questions they have about our software.
Let’s see what she has to say about human approach, a must-have feature, when it comes to direct customer support:
At this moment I’m repeating myself, but I really encourage you to share your tip as well!
You can do it with this form
Show some appreciation for Justyna as well by clicking under this post!
Hello! Today we want to share a tip from HelpDesk’s Product Marketing Manager – Marcin Forysiński!
As he manages multiple projects, campaigns and initiatives at once, his communication skills have to be pristine. Otherwise, it would be tough to clearly communicate simple things like goals or tasks.
Check out this short video and see, what he has to say about…not speaking at a certain time.
Ash works as a Support Hero in LiveChat, walking hand-in-hand with the Product Team of HelpDesk, delivering solutions to the problems our customers are coming with.
So, what shouldn’t be forgotten, when it comes to a prolonged support process?
Today’s expert is Justyna Gładysz, Support Hero at LiveChat.
Being a Support Hero here is a team sport. You have to trust each other’s expertise and be ready to help when another member needs your support.
Let’s see what she has to say about forming bonds with teammates:
Michał Cichocki is responsible for Developer Relations at LiveChat. He creates strategies and tactics for creating and nurturing mutually beneficial relationships between organizations, business partners, and software developers.
What he thinks makes conversations with customers fruitful and clear?
The second tip of 2023 comes from someone very experienced! Ola Górska is one of our most excellent support specialists. She is responsible for planning, creating, and delivering training and support materials to customers to guide them to use our products successfully.
To be honest, it is exceptional advice. We tend to think that our performance is something that we can have fully in our control.
Surprisingly, our perception can sometimes deceive us. How to keep it at bay?
like button under this post!
