Learn great support tips from our experts in just 10 seconds! Share your own as well 😎

Hello!

Welcome to the new series on our Community! :raised_hands:
Every two weeks we will publish a new tip from experts on customer communication, CX and support.

Today, we can hear from Małgorzata Świerczak, a Product Manager at LiveChat. On a daily basis, she crafts product strategy to deliver features that are shaping the experience of our clients and millions of their customers.

Let’s hear what she has to say about receiving feedback:

What is your experience in receiving feedback in your team or in your business? If your agree, click the :heart: like button under this post!

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Hello again!

If you would like to share tips that worked in your company, we’d be happy to post them!

Just use this form to apply :v:

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Hi!

This time we will give the mic to Paulina Zawadzka, our Tech Support at LiveChat. She’s an indispensable help for customers when it comes to any tech matters in the app. Paulina knows how to lead conversations with customers to deliver accurate solutions.

Let’s see how she approaches customer chats so that she can give snappy answers.

Hit the like button, if you find this insightful! :heart:
And if you want to share your own tips, feel free to use the form posted above :ok_hand:

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This time we’re at the frontline of our support.
Justyna Gładysz, our today’s expert, faces our customers on daily basis, dealing with the questions they have about our software.

Let’s see what she has to say about human approach, a must-have feature, when it comes to direct customer support:

At this moment I’m repeating myself, but I really encourage you to share your tip as well!
You can do it with this form :ok_hand:
Show some appreciation for Justyna as well by clicking :heart: under this post!

1 Like