I am developing an integration for a shared customer, currently using a trial LiveChat account with a client App and ASP.Net Core web-application as the main integration components.
I have had some success in getting the desired functionality working by following the documentation for Apps, APIs and SDKs but could use some assistance on some points…
Documentation shows incoming_chat webhook event (API version 3.2 (stable)), but webhook incoming_chat_thread appears in developer console - which appears to be from API version 3.1.
The json structure appears the same and my app can parse the received data as expected. I believe I may have to handle two or more other events.
Do I continue to use version 3.2 documentation?
On the incoming_chat event, is there indication of a previous handling agent for a returning customer?
I am using the “Sign in with LiveChat” SDK in a client App - it seems to be working for the Owner user account, but not for an agent user - is that a limitation of the trial account?
The SDK appears to be able to use existing credentials or identity/token from the main LiveChat App/UI and so automatically “sign in” in the client App - is this correct?
Does the SDK refresh a user’s token automatically?
Also, would it be possible to extend my LiveChat trial please?
It might be a while longer before I can finalize the integration and move to our client’s account.
Your help is appreciated.