First, I started analyzing the HelpDesk.com API, and it’s just simple and perfect. Congrats!
But, I found some issues (small questions) that need improvement. Well, I will go into detail below.
I plan to integrate Bybrand with HelpDesk to allow support agents to have a rich email signature (like the example below) and thus improve service in the email channel.
Please, see my final result.
Realize that it’s different from my original template. But, it is not only it.
Another question I want to get into. When went to see the HelpDesk API to update an agent remotely (That’s the idea with Bybrand’s integration).
The endpoint has 2 entries for the “signature” field.
The object field “richTextObj”. Do I have to encode the signature HTML with JSON to update the field? Because not allow pure HTML?
Writing this post now, I noticed that it looks like the signature area only allows Markdown. Is there any guidance that is not in the API docs?