Thanks for your question.
As you said, LiveChat is GDPR compliant. It means that we process our clients’ as well as all end users’ personal data in accordance with the requirements of the GDPR. You can read more information here: https://www.livechat.com/general-data-protection-regulation/
Also, LiveChat adjusted the product in a way to enable our clients (their businesses) to achieve compliance with the GDPR and process data under its requirements:
users can request deleting chats from their archives and our database,
they can also create a Privacy Note/Acquire Consent adapted to their
business, that can be added to a pre-chat survey.
Please note not every company has to comply with GDPR requirements as the law regulates the processing of personal data of the European Union citizens only.
What’s more, LiveChat prepared a Data Processing Agreement for clients located in the EU or in countries where the law requires it.