How are visitor sessions tracked?

I’m loading the preview chat page and the Chrome “Clear site data” does nothing, I can still see the chat history will all the cookies and local storage deleted.

Hello! :wave:

Chat history is being loaded on the base of cookies.
It may be that the cleaning mechanism does not work well.|

You might try to do this in incognito mode or try hard refresh.

Let me know if that works!

For anybody else having similar issues I managed to reset the user session by deleting the cookies on https://accounts.livechatinc.com/ and deleting LocalStorage on https://secure.livechatinc.com/

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