First post. My company has just started using HelpDesk!
I contacted an HelpDesk team member this morning as I was not able to update/change my profile pic within the HelpDesk system. Apparently this is not possible?
I am a little disappointed if that is the case as all of the media and marketing on the site shows agents with pictures. It is much easier to tell what agent has what ticket at a glance with their picture showing.
Does anyone know if this actually the case and if this is something that will change in the future?