HelpDesk feedback requests inside messages instead of sending separate emails?

Many of our customers find our feedback request emails automatically sent via the automated workflows (eg xx days after ticket solved) frustrating and spammy. I’ve seen a neater solution with other help desk providers - a link at the bottom of each ticket message asking customers to rate the service (eg with clickable emoticons). Are you planning on such?

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Hi! @alexp
I passed this feedback to our HelpDesk team, they were quite curious about it – we’ll consider it as a possible feature, thanks!

Thank you for the update!

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