Many of our customers find our feedback request emails automatically sent via the automated workflows (eg xx days after ticket solved) frustrating and spammy. I’ve seen a neater solution with other help desk providers - a link at the bottom of each ticket message asking customers to rate the service (eg with clickable emoticons). Are you planning on such?
I passed this feedback to our HelpDesk team, they were quite curious about it – we’ll consider it as a possible feature, thanks!
Thank you for the update!