Just setting up some more helpful automated workflows in HelpDesk and wanted to double check if the conditions I set for matching “any phrase” would be case sensitive? I’m thinking they are as I had a workflow not work this morning because of a capital letter on the phrase (I’m guessing that’s why it didn’t work, everything else seemed fine).
Is there any reason that this being case sensitive would be necessary? I’m sure we all have those random visitors that love to type all in caps locks, so it would be helpful if those workflows still worked regardless of capital letters or not. I don’t really want to have to add multiple conditions to a workflow just to add different variations on capital letters or not throughout the phrase.
Looking forward to any insight anyone has.