We have a unique problem, in that we have dedicated people who want our chat support to fail, so they come to our website, chat with our agents to waste our time and keep us from chatting with our intended audience. When we use the block feature in LiveChat, they just come back with a different IP address. I assume they are clearing their cache and spoofing their IP address each time they get blocked. They don’t even pretend to be a different person, they just want to waste our time.
My question is, is it possible to block spoofed IP addresses from LiveChat? One method I thought was maybe using a service like CloudFlare that blocks DDOS attacks and can lock down malicious attacks, to find or detect spoofed IP addresses, and maybe using a script that would keep LiveChat from loading on our site for spoofed IP addresses.
Does that make sense? Any ideas how we can block these motivated hecklers from being able to waste our agents’ time?