We added a greeting trigger on our website and currently, we are testing on the QA website. We set up the greeting for a specific page and using a custom variable combination.
The issue is, this greeting is not consistent and it fires sometimes but many times it does not fire.
In our testing, we had three chat agents, and 4 users who were testing and greeting appeared only 65%.
I wanted to know what are the factors which decide whether greeting should fire or not.