Hi. Is there a way to build a form for the agent to input some data gathered during chat conversation? The goal is to have these fields gathered by the agent as part of the csv chat report where pre-chat survey data is included. Thank you.
Currently, we don’t offer this option. However, you can build a widget that can contain such a form for agents using our API documentation:
But still even then, you won’t be able to export data in the csv report from LiveChat.
I hope this will work for now.