Enabling the CSAT after the end of chat conversation using Live Chat and integrating them with Service Now

Enabling the CSAT after the end of chat conversation using Live Chat and integrating them with Service Now

Hello!

Currently, we do not have a full-blown CSAT score available but we do have a thumbs up/down score that you could use and then facilitate our webhooks ( incoming_event to be more exact: https://developers.livechat.com/docs/management/configuration-api/#incoming_event) to send over the results of the survey to the 3rd party system.
Alternatively you could add a Choice list field to the post-chat survey and prepare a question that can look like this one in case that you would like to use something more robust then just a thumbs up/down system: https://take.ms/1jBw1
Those would be also carried by a webhook :slight_smile:

Hello there!

Hello @s100948 ,
What do you need? :slight_smile: