Hi LiveChat Users!
We’ve got exciting news! From now on you can stack up against your competitors. Thanks to the update, you will know if your chat satisfaction rate or first response time is up to your industry standards. Or if you need to work on some areas of live chat support.
This feature is available in the Business plan but until 1st Nov. it will be open for the Team plan as well.
Compare your results: https://my.livechatinc.com/reports/total-chats?benchmark=on
But that’s not all! We released a brand-new Local Customer Service Benchmark site that enables you to check how your business measures up with averages for different industries and locations.
Do some research and keep ahead of your business competitors!
Let us know what you think!