Hi LiveChat Users!
We’ve just released a new ChatBot Demo that will help you know the ins and outs of the platform.
ChatBot is a robust framework that allows you to design, build, and deploy various types of bots on LiveChat without coding.
What’s more, the integration comes with a set of features designed mainly for LiveChat:
- The bot can perform actions such as Create a Ticket or Send a Chat Transcript.
- The bot can transfer chats to human agents, and human agents can transfer chats back to the bot.
- All the conversations with the bot are archived both by ChatBot and LiveChat
- Chats handled by the bot are automatically tagged.
- Chats that were transferred to human agents get an additional tag chatbot-transfer.
Find our more:
You can find the ChatBot integration in our Marketplace.