If you’re using ChatBot - I’m wondering what everyone thinks is a reasonable percentage for interactions to go to the ‘fallback interaction’. I was hoping to get mine to under 10% but that seems difficult, so I wanted to hear what everyone else was shooting for or currently obtaining. Obviously I want my bot to be perfect… but man it’s tough when people can’t spell or give the bot a 10 sentence paragraph. Sometimes I’m not sure if I understand what they want, let alone our poor hardworking bot!
Also - the reports section of chatbot includes any of the in app testing you do when setting up interactions… Is there anyway to eliminate this from the reporting? I would prefer not to count my test conversations in with the reporting.