Chat window freezes after using "#"

Chat window is getting stuck when new chat come in and it take about 15-20 seconds for canned responses to load.

hi!
I asked our tech support what might be the reason for this behaviour, but they didn’t find anything suspicious that could cause it.
It might be helpful, if you tell us on what device it occurs the most often.

You can also contact our support directly via chat :handshake: :
https://direct.lc.chat/1520