I have some exciting news to share - our Chat Widget is now fully accessible for all your customers.
We made changes in the Chat Widget to make it easy to navigate with keyboard. The colors and contrast can be adjusted for people with visual impairments. Also, all the elements of the Chat Widget are ready for the screen readers.
It took some time to design, implement and test it, but we can officially announce that the Chat Widget is compliant with WCAG 2.1 level A.A. I have to say that it was one of the most important projects lately - we want to use our technology remove communication barriers.
P.S. If you have any questions, please let me know! If you plan to implement similar changes in your app/tool, our devs prepared a series of articles that we’ll publish on our Developer Blog.