This month I would like to ask you for examples of canned responses you use most often or find indispensable when chatting with customers.
Hi, there! One of my most used canned answers is definitely: Thank you for contacting us and have a great day!
Canned responses that talk about our pricing is definitely the ones we use most! We have a canned price response for every single service. Saves us a ton of time and deters tire kickers from calling in.
Hello, When Livechat coming there sound: Incoming chat.
Will be nice feature if this sound was customizable.
Thanks, I will pass the idea to our product team.
I think the canned response I’ve learned to appreciate the most is a ticket template
When customer comes in and you need to create a ticket, writing it from the start to end manually can be tiresome and take some time.
So instead, now I use a canned response containing a template for a ticket and adjust parts of it appropriately so it fits the topic of this specific ticket!