Canned responses you can't live without

Hi guys,
Last month @Daria asked about your tips&tricks regarding creating canned responses.

This month I would like to ask you for examples of canned responses you use most often or find indispensable when chatting with customers.

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Hi, there! One of my most used canned answers is definitely: Thank you for contacting us and have a great day!

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Canned responses that talk about our pricing is definitely the ones we use most! We have a canned price response for every single service. Saves us a ton of time and deters tire kickers from calling in.

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Hello, When Livechat coming there sound: Incoming chat.

Will be nice feature if this sound was customizable.

by JustQuarry

Hi @hisscresults,

Thanks, I will pass the idea to our product team.

Hello :slight_smile:
I think the canned response I’ve learned to appreciate the most is a ticket template
When customer comes in and you need to create a ticket, writing it from the start to end manually can be tiresome and take some time.
So instead, now I use a canned response containing a template for a ticket and adjust parts of it appropriately so it fits the topic of this specific ticket! :ghost:

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