Any progress on this feature? I have a big price change coming up soon, so it would be very helpful to be able to search for canned responses in HelpDesk vs scrolling and scrolling.
Also - has there ever been any thought to being able to add or update a canned response in LiveChat or HelpDesk and have it automatically import to the other platform? As far as I can tell, we have to manually add and/or change the canned response both to LiveChat and HelpDesk, but a option to “import to the other platform” and/or “update in other platform” would save time and ensure canned responses were consistent regardless of which platform agents were using. (I found this out the hard way when I missed updating a price on one platform and we were giving out different info in a LiveChat canned response vs a HelpDesk canned response ).