Can you change ticket email subject lines?

Is there any way to change the subject line of an email generated by a ticket? A few of our customers have said they deleted the emails without reading because the subject line looked spam-y. I know that the subject has the code to identify the ticket, but at the very least can it be rearranged?

Ticket #HHVG7: Actual Email Subject

to

Actual Email Subject: Ticket #HHVG7

1 Like

Hi @bhaas,

Unfortunately, there’s no option to change it, as it’s generated automatically by the algorithm.

I am also interested in a feature enabling me to change the name. We have the same experience, it looks like spam.

Thanks for sharing! I’ll pass it to the Product Team :slight_smile: