Bothering the same guest

Hi there,
I’ve had some issues where I try contacting a guest that has zero sent greetings, zero number of chats, and zero ignored greetings since I think they have not been interacted with (based on that)
However, sometimes users get annoyed and say they have been contacted multiple times in a few minutes by a few of our agents, even though their numbers show as zero.

Is there a way to fix this issue, or have it that we aren’t bugging the same person over and over, even though they show as zero interactions?

Hi!

I’d recommend you to contact our support team via chat – they are available 24/7 and will look at your case in more individual way.
You can do that by clicking the link below :slight_smile:
http://direct.lc.chat/1520