Automatically supervising an agents chats

We are training new staff to use livechat whilst also using livechat and carrying out other duties.
We would like it if a feature were implemented so we can set up Livechat to notify us whenever a particular agent gets a chat, or to automatically supervise that agents chats. That way we don’t miss any of their work and can make sure their responses are the best they can be.

Hi @NWP_Peter,

Thanks for your feedback. I passed it to our product team.


automatically supervise that agents chats
this is very important for us
We hope that monitoring chat is based on agents, not chats

Unfortunately, we don’t have this feature yet.
But if something comes up, we’ll definitely write about it there. :wave: