Please can we consider the ability for account owners and/or admins to be able to delete individual chats from the archive?
There are two reasons for this:
Sometimes we get people starting chats with our agents who do not reply, however, still leave negative feedback. I’d like a way to invalidate or better still remove these.
In terms of GDPR especially ‘right to be forgotten’ and ‘right to erasure’ it makes sense that we have the controls to delete chats in the archives ourselves. I know this can be done by contacting support but this feels unnecessarily burdensome, I don’t see why this can not be done by at the very least the account owner if the functionality was made available in the archives section.