Alert the agent of chat Is supervised

Hi all,

Is possibile to create an app in order to show a message to the agent if the chat Is supervised?

Is There a way in order to make a request from the iframe custom widget and get this information?


1 Like

Hi @Mario.rossi.546,

I passed the idea to the team working in the Developers Program.

For now, you can create an app that would send a request to the API about a particular chat and display the list of supervisors.

Here’s the documentation:

Look for this:

I hope this will help.