Agent image not appearing on widget

Hi - we’re running a LiveChat trial and our agent’s image does not appear in the widget on our wordpress site. It looks fine in the preview in the settings tab but it doesn’t work on the “live preview” site either Screenshot 2020-05-08 at 09.19.35
Any ideas on where we might be going wrong?

PS; sorry if this is the wrong place for this. Tried the support chatbot but that didn’t go so well :stuck_out_tongue_winking_eye:

1 Like

Hi @nicola :slight_smile:

I investigated it with one of our Support Heroes and indeed, we don’t see your avatar in CRM. :thinking:
We reuploaded your photo and there was no error shown in console, so maybe it’s fine now.
We weren’t able to start a chat with you, so you have to check by yourself if the avatar displays properly.
If not, reach us through direct chat link below:
Our Support Heroes will be happy to help – of course, you can also reply here :slight_smile: