Hello! 
From now on, you can create custom fields to show you additional info about tickets, recipients and organizations, to better know the context of the conversation.
You can choose from four custom field types:
- Single-line
- Multi-line
- Link
- Date
What’s better, you can define the purpose of the field by yourself. The needed info will be displayed in the proper mannee, whether it’s order number, order details, contact ID, requester’s website, delivery date, credit card number, or anything else you will find helpful.
What are your first thoughts? If you have any feedback you would like to share, don’t hesitate! 
You can introduce it in the app here.