Product Content Designer / UX Writer

Marketing Content & Video

Remote in Poland Full-time

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LiveChat is a fully remote SaaS product company. Our suite of products (currently four!) improves customer care and the online sales of over 35,000 companies from 150 countries worldwide. At LiveChat, we’re on a mission to create communication without barriers and shape the future of online communication.

 As a Product Content Designer your main role will be to shape great product experiences by creating useful, meaningful copy and communicating the value we bring to our customers with every new product release.

This is not the typical UX Writer job posting. This role requires both solid experience with UX/technical writing and good marketing foundations. You’ll have the opportunity to use your skills every day to the fullest, validate your ideas with a large user base, and grow among a diverse team of content writers, developers, and product designers.

You will be responsible for: 

  • Designing, editing, and improving UI copy across multiple touchpoints: product flows, product names, and terminology 

  • Creating, improving, and maintaining content design guidelines and frameworks

  • Collaborating with Data & Research, Design, and Product teams to make informed content decisions and explore the users’ language

  • Leading feature-naming work for LiveChat

  • Refining key definitions and nomenclature across all products

  • Co-operating with teammates at every step of the product development process to ensure a seamless user experience and messaging 

  • Providing mentorship and developing UX writing skills for other content writers

  • Advocating for content design across the organization


What we expect: 

  • Minimum 2 years of experience related to UX writing or technical writing (content designer, content strategist, information architect, UX writer)

  • Experience working with a product, preferably in a SaaS model

  • Fluent English: 100% of your work will be done in English

  • A great understanding of the design process, usability, and UX writing

  • Ability to work in the dynamic environment of a quickly evolving business

  • Experience with Sketch, Figma, Adobe XD, or similar product design tools

  • Ability to build your position and respect through knowledge sharing and advocacy

  • The confidence and determination to make things happen and persuade decision-makers to run with your best ideas


You’ll be taken care of

Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.

Keep learning

Books and courses

Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.

English lessons

Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.

Innovation Sprint

Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.

Get comfortable

Cozy home office

Buy a desk and chair you like. We’ll refund up to 1,000 PLN.

Equipment and accessories

Get a new laptop and any other equipment that you’ll need to excel at your job.

Government costs covered

We automatically adjust your salary to any changes in obligatory government fees.

Unlimited time off

Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.

Stay healthy


Invest in your well-being with a sports membership card.

Employee Assistance Program

Ask for therapeutic or legal help anytime you and your family need it.


Take care of yourself with a private healthcare plan.

Bond with your team

Personal and team integration budget

Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.

Worksmile platform

Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.

Pet-friendly office

We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.

Recruitment process

Do you already feel like you belong here?

It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:

Interview with our recruitment specialist

Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.

Video call with your future team leaders

At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.

A remote practice run

We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.

Apply now

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