UX Researcher

Data & Research UX Research LiveChat

Remote in Poland Full-time

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Help us change the LiveChat product with deep insights gathered from our customers in various research capacities. Our goal is to address the needs and crucial challenges that get in the way of our customers’ success. We are looking for an experienced UX Researcher who will become part of the LiveChat product team and will cooperate with 4 development teams. 

You will:

  • Be fully responsible for research projects in our biggest product. From an early phase of planning with stakeholders, then selecting testing groups, recruiting participants, conducting research, writing reports, and sharing presentations with interested people.

  • Take responsibility for speeding up the verification and development of features and products.

  • Set up and conduct end-to-end customer journeys and product experiments including data analysis and visualization.

  • Talk to customers, gather insights, and test different solutions with them.

  • Become a member of the LiveChat product team and you’ll be working closely with development teams in order to help them understand customers, the problems they have, and create better products.

  • Source and prioritize teams’ research needs and advise on applicable methodologies.

You are:

  • An analytical thinker who can synthesize and communicate ideas.

  • Naturally curious and passionate to connect the dots to discover hidden patterns.

  • Able to lead a research process by yourself, from identifying an exploration area, through planning and getting a product team involved, to drawing conclusions and suggesting prioritized solutions.

  • Fluent in both spoken and written English.

Our ideal candidate will have:

  • Experience in conducting remote research sessions and usability tests with B2B customers in English – both before and after the solution was released.

  • Experience with both qualitative and quantitative research methods and synthesizing gathered data into solution recommendations.

  • Knowledge of participant recruiting techniques.

  • The ability to build stories with data, articulate thoughts in a concise and engaging way, and express complex concepts in an understandable manner.

  • A can-do attitude.

  • A basic understanding of the software development process.

Our ideal candidate could have:

  • familiarity with event-based analytics like Amplitude, Heap, etc.

Benefits

Yes, we offer benefits related to product mastery, health care, remote work, and more, but we will discuss them later. Let’s focus on the business aspects first.

Recruitment process

Do you already feel like you belong here?

It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:

Interview with our recruitment specialist

Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.

Video call with your future team leaders

At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.

A remote practice run

We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.

Apply now

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