Technical Support

Support Technical Support All Products

Remote in Poland Full-time

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We are looking for a real jack of all trades, enthusiastic and open-minded person who will become a full-time member of our Technical Support team!

LiveChat app is used by 300,000 users per minute. This means 300,000 opportunities per minute to help companies turn a visitor into a satisfied customer. Working on a product with such a huge number of users is incredibly motivating. Fixing even the smallest bug means improving productivity for thousands of users.

What we expect:

  • Experience as a Technical Support Specialist;

  • Browser console debug skills;

  • Familiarity with web technologies and implementation process;

  • Perfect command of the English language;

  • Strong analytical and communication skills;

  • The knowledge of JavaScript and HTML code implementation process will be a big asset.

Your responsibilities:

  • Answering questions from Level 1 Support in the form of threads in the Slack or JIRA;

  • Technical support in talks conducted by the Sales Team;

  • Conducting technical training for members of our Support Team;

  • Preparing custom scripts that process data from LC API and provide the information requested by customers.

You can count on:

  • Extensive technical knowledge about the LiveChat services (and other our products like Helpdesk/Chatbot);

  • Training that focus to expand already acquired knowledge (like programming skills in modern languages) or we are starting from scratch to gain that knowledge;

  • Knowledge of how to handle communication between many teams to resolve the issues and build requested features in the product.

Benefits

Yes, we offer benefits related to product mastery, health care, remote work, and more, but we will discuss them later. Let’s focus on the business aspects first.

Recruitment process

Do you already feel like you belong here?

It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:

Interview with our recruitment specialist

Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.

Video call with your future team leaders

At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.

A remote practice run

We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.

Apply now

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