We are looking for a real jack of all trades, enthusiastic and open-minded person who will become a full-time member of our Technical Support team!
LiveChat app is used by 300,000 users per minute. This means 300,000 opportunities per minute to help companies turn a visitor into a satisfied customer. Working on a product with such a huge number of users is incredibly motivating. Fixing even the smallest bug means improving productivity for thousands of users.
Experience as a Technical Support Specialist;
Browser console debug skills;
Familiarity with web technologies and implementation process;
Perfect command of the English language;
Strong analytical and communication skills;
Answering questions from Level 1 Support in the form of threads in the Slack or JIRA;
Technical support in talks conducted by the Sales Team;
Conducting technical training for members of our Support Team;
Preparing custom scripts that process data from LC API and provide the information requested by customers.
Extensive technical knowledge about the LiveChat services (and other our products like Helpdesk/Chatbot);
Training that focus to expand already acquired knowledge (like programming skills in modern languages) or we are starting from scratch to gain that knowledge;
Knowledge of how to handle communication between many teams to resolve the issues and build requested features in the product.
Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.
Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.
Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.
Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.
Buy a desk and chair you like. We’ll refund up to 1,000 PLN.
Get a new laptop and any other equipment that you’ll need to excel at your job.
We automatically adjust your salary to any changes in obligatory government fees.
Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.
Invest in your well-being with a sports membership card.
Ask for therapeutic or legal help anytime you and your family need it.
Take care of yourself with a private healthcare plan.
Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.
Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.
We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.