We’re looking for a Technical Content Specialist with an interest in documenting APIs.
This role comes with great responsibility. Your work will influence over 30k developers registered to the LiveChat Developer Console. You’ll help them navigate through the Console and make the most of the functionalities it offers.
All of that will be achieved primarily through the maintenance and development of the Platform Documentation, which is visited around 1500-2000 times every day. Together with your team, you’ll work toward equipping developers with the tools and knowledge needed to build solutions that will change the world of online communication.
Cooperating with software engineers working at LiveChat to make sure our documentation is up to date with the latest feature releases;
Maintaining and curating the existing documents (API references, tutorials, guides);
Keeping our Postman collections up to date;
Editing, standardizing, and making changes to material prepared by developers and initial API code authors;
Analyzing the documentation to determine the need for revisions in the previously published materials and the development of the new material;
Creating written guides that explain the possibilities of the Developer Console;
Managing documentation releases;
Managing internal and external feedback on the documentation;
Helping developers solve their problems raised via GitHub issues in the livechat-public-docs repository;
Measuring, tracking, and analyzing documentation-related data and metrics;
Actively participating in the Developer Education team’s projects, suggesting new ideas and improvements.
Professional command of English (both written and spoken);
Proactiveness and readiness to take ownership of your projects and tasks;
Depending on your background, motivation to grow your skills in either more technical or content-related areas;
Experience in communicating with software engineers;
Experience writing common forms of developer documentation (API reference, conceptual guides, and tutorials);
Understanding of HTTP request-response protocol.
Familiarity with using source control systems (Git in particular is a plus – knowing how to clone, branch, create PRs, resolve conflicts, etc.);
Experience using Postman or a similar tool;
Familiarity with the general concept of WebSockets.
Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.
Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.
Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.
Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.
Buy a desk and chair you like. We’ll refund up to 1,000 PLN.
Get a new laptop and any other equipment that you’ll need to excel at your job.
We automatically adjust your salary to any changes in obligatory government fees.
Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.
Invest in your well-being with a sports membership card.
Ask for therapeutic or legal help anytime you and your family need it.
Take care of yourself with a private healthcare plan.
Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.
Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.
We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.