Support Hero

Support Support Hero All Products

Remote in Poland Full-time

Send us your application

Read about our Privacy Policy ›

We need a hero! A support hero, to be precise. As one of our support agents, you would take on the difficult task of solving our customers’ problems and providing information to potential buyers.

In this role, you will be our customers' first point of contact. You will support them with code installation, the use of the products, customer exit reporting, assistance with billing, and the creation of customer support materials.

Curious about how Support Heroes deal with our customers’ problems? Check the “Are You a Human” video series!

We’re looking for: 

  • Perfect command of the English language;

  • Fast typing skills – at least 40 WPM;

  • High-level multitasking;

  • Someone who is ready to work during the dead man’s shift;

  • Strong analytical and communication skills;

  • Being a good listener would definitely help;

  • Will to learn new things and improve your skill.

Nice to have: 

  • Browser console debug skills;

  • Familiarity with JavaScript and HTML code implementation process;

  • Prior working experience in customer-facing roles.

Benefits

Yes, we offer benefits related to product mastery, health care, remote work, and more, but we will discuss them later. Let’s focus on the business aspects first.

Recruitment process

Do you already feel like you belong here?

It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:

Interview with our recruitment specialist

Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.

Video call with your future team leaders

At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.

A remote practice run

We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.

Apply now

Discover our products