LiveChat is looking for a Sales Operations Specialist (or an aspiring one) with a good understanding of building relationships and a technical knack for processes to join our growing sales team as we direct our focus towards mid-market and enterprise relationships.
Our Sales Operations team is committed to ensuring LiveChat, Inc.’s sales and customer success teams are running optimally. Sales Ops plays a critical role in helping our go-to-market teams land new customers and support existing customers through the entire client journey. Sitting at the center of customer data and information, it is our mission to transform these insights into measurable decisions in partnership with internal teams.
As our Sales Ops Specialist you will act at the intersection of people and technology, ensuring that both sides live in peace. Working with reps and leaders, you will develop a full understanding of the day-to-day work environment of Growth and Key Account teams. This is a technically minded role on the Sales Team that assists with the tools, systems, processes, and measures that promote growth. Our ideal candidate is comfortable with managing and developing day-to-day processes as taking care of the tech stack to ultimately drive the teams’ goals. Your success is measured by their success.
We are looking for an experienced Sales Operations Specialist, who will be responsible for tools, processes, and training/enablement to help grow a revenue operations team.
Experience in sales, operations, finance, accounting, economics and/or engineering;
2+ years of experience in a relationship management role (customer success, account management, partner management and similar);
An ability to look at data and determine meaningful next steps or brave enough to make an educated decision;
Experience with assessing relationship scores (health scores, nps, churn predictions);
Demonstrated ability to define, refine and implement processes, procedures and policies, preferably within a sales organization;
Experience connecting data systems;
Marketing automation systems experience;
A proven track record of taking ownership, leading data-driven analyses, and sharing results with a broader audience;
Good understanding of the relationship between the changes and their impact;
Experience working with Jira or similar project management software;
Good understanding of Salesforce (or similar platform & willingness to learn);
Good grasp of GSuite.
Partner with our Sales Leadership and the rest of Sales Ops to help our sales org achieve predictable growth and retention goals;
Suggest improvements to existing processes and create new ones;
Manage tech stack used by the sales org;
Educate the Sales Org on the process changes introduced;
Develop solutions to problems using tech stack and own technical skills;
Manage sales projects (large and small);
Support Growth, Success and Key Account initiatives;
Example projects may include:
Triaging existing process to make it faster and more reliable;
Connecting data points and synchronizing them between systems;
Helping to clean up data - dirty data doesn’t help us understand the full story;
Building reports inside Salesforce to examine upsell rates within target industry;
Developing new dashboards and visualizations to show opportunities and risks for the Sales teams;
Help managing the work of developers setting up various data connectors;
Troubleshooting issues in business processes in and outside of Salesforce;
Creating automated campaigns reaching out to target customer segment;
Educating team on new processes and technologies introduced to the org;
Advocating for reps and customer needs;
Leading process implementation from start to finish;
Supporting completion of vendor request forms and RFPs at various stages.
Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.
Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.
Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.
Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.
Buy a desk and chair you like. We’ll refund up to 1,000 PLN.
Get a new laptop and any other equipment that you’ll need to excel at your job.
We automatically adjust your salary to any changes in obligatory government fees.
Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.
Invest in your well-being with a sports membership card.
Ask for therapeutic or legal help anytime you and your family need it.
Take care of yourself with a private healthcare plan.
Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.
Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.
We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.