NLP Engineer

Machine Learning ChatBot

Remote in Europe Full-time

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LiveChat is a fully remote product company. Our suite of products (four by now!) improves customer care and the online sales of over 34,000+ companies from 150 countries worldwide.

We’re on a mission to remove barriers from communication, and we need your help as a Natural Language Processing (NLP) Engineer.  

As a product, we’re still growing and we need more people on board. We’re looking for an enthusiastic and open-minded Senior NLP Engineer who will become a full-time member of a cross-functional team that stands behind the ChatBot platform

We believe in product-led growth. That’s why you’ll work closely with your team to ensure that the roadmap supports your vision to design AI solutions that bring real value to our users. 


Things you’ll do on a day-to-day basis

  • Contribute to designing, building, evaluating, and refining our products;

  • Leverage the state-of-the-art machine learning and AI technology to build online communication tools;

  • Work closely with Product teams to deliver machine learning models into production;

  • Making the daily job of over 200k agents easier and automating their repetitive tasks.

We use Jira to track our tasks, Slack to communicate, Confluence for our long memory, and other tools like Amplitude, Tableau, Figma, or Miro.

Get in touch if:

  • You’ve a strong practical experience in NLP, NLU, NER and Machine Learning topics.

  • You’ve strong fundamentals of machine learning - deep understanding and commercial experience in deep learning (CNN,RNN, Transformer), classification, clustering, reinforcement learning;

  • You’ve a solid foundation in the fields of NLP methods like word embeddings & bag of words (BERT, Word2Vec, TF-IDF), named-entity recognition, text summarization, topic modeling, tagging the parts of speech, chatbots;

  • You’re experienced with developing multilingual NLU technology, text processing, statistical NLP;

  • You have experience with building NLP models using modern machine learning tech stack like Keras/Tensorflow/PyTorch, scikit-learn, pandas, numpy, Google AI Platform, AWS Sagemaker;

  • You’re eager to work on architecture with other senior engineers;

  • You’re eager to learn & share your knowledge among other developers in the company;

  • You’re someone who would stay with us for years and not just for one project;

  • You speak fluently in both languages, English & Polish.

Benefits

You’ll be taken care of

Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.

Keep learning

Books and courses

Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.

English lessons

Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.

Innovation Sprint

Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.

Get comfortable

Cozy home office

Buy a desk and chair you like. We’ll refund up to 1,000 PLN.

Equipment and accessories

Get a new laptop and any other equipment that you’ll need to excel at your job.

Government costs covered

We automatically adjust your salary to any changes in obligatory government fees.

Unlimited time off

Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.

Stay healthy

Multisport

Invest in your well-being with a sports membership card.

Employee Assistance Program

Ask for therapeutic or legal help anytime you and your family need it.

Medicover

Take care of yourself with a private healthcare plan.

Bond with your team

Personal and team integration budget

Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.

Worksmile platform

Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.

Pet-friendly office

We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.

Recruitment process

Do you already feel like you belong here?

It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:

Interview with our recruitment specialist

Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.

Video call with your future team leaders

At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.

A remote practice run

We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.

Apply now

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