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Sales Operations Specialist

Full-time Remote / Poland

We’re looking for a Sales Operations Specialist with a keen eye for insight and an interest in helping us improve processes to join our growing sales team as we move deeper into both the mid-market and enterprise markets.

Our Sales Operations team is committed to ensuring LiveChat, Inc.’s sales and customer success teams are running optimally. Sales Ops plays a critical role in helping our go-to-market teams land new customers and support existing customers through the entire client journey. Sitting at the center of customer data and information, it is our mission to transform these insights into measurable decisions in partnership with internal teams.

As our Sales Operations Specialist, you will spend a majority of your time in Salesforce and other systems, ensuring our client data is accurate and usable by internal teams. This is a technically minded role on the Sales Team that assists with the tools, systems, processes, and measures that promote growth. Our ideal candidate is comfortable with day-to-day operations, while also excited and able to evolve process and standard methodologies. If it is broken, you’ll likely suggest a solution ;-)

Get in touch if you:

  • Experience in sales, operations, finance, accounting, economics, or engineering;
  • 2+ years of relevant experience in sales operations, program management, or other related field;
  • Deep experience with Google Suite (extensive knowledge of Excel/Google Sheet is required – think VLOOKUP);
  • A proven track record of taking ownership, leading data-driven analyses, and sharing results with a broader audience;
  • Highly organized, have multi-tasking skills, detail orientated, and efficient in ambiguous situations;
  • Demonstrated ability to define, refine and implement processes, procedures and policies, preferably within a sales organization;
  • Scrappy, able to deliver high-quality results in an ambiguous and rapidly changing business environment;
  • Experience working within a high-growth, technology company;
  • Self directed, excited about rolling up sleeves and doing whatever it takes to get the job done;
  • Experience with Salesforce would be a plus.

So you can:

  • Partner with our Sales Leadership and the rest of Sales Ops to predictably achieve our customer acquisition goals;
  • Manage important projects (some small and some large in scope);
  • Help our sales org scale and ultimately support our customers’ growth;
  • Be a part of a unicorn that’s quickly scaling.

Sample projects or responsibilities may include:

  • Helping to cleanup data – dirty data doesn’t help us understand the full story;
  • Building a Salesforce report to examine close rates in a particular industry;
  • Refreshing the weekly forecast and pipeline deck to track progress towards revenue goals;
  • Developing new dashboards and visualizations to highlight opportunities and risks for the Sales teams;
  • Organize our competing tasks and actions in JIRA and help drive alignment as a team;
  • Diving into unqualified leads and derive findings to present to leadership;
  • Creating a PQL (product qualified) lead list for our sales reps to pursue;
  • Helping to document processes or parts of the sales process and consolidate this within our growing Sales Playbook;
  • Completing Vendor Request forms or supporting RFPs for sales at various stages, guaranteeing accuracy and reliability;
  • Special projects – such as connecting helping to connect our Sales Processes with our Legal Processes and updating compiled records.

Benefits:

Come for:

  • Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.
  • Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.
  • All the equipment and tools you will ever need to succeed in your work.
  • A dedicated spot just for you on our Team page.

Stay:

  • Healthy. We cover a private healthcare plan for you
  • Fit. We cover a Multisport (or equivalent) program for you so you can invest in your wellbeing
  • Related. Each team has a recurring integration budget to spend on team-building activities, and each employee has a similar personal budget.
  • Comfortable. Do you live in Wroclaw or nearby and prefer to come to the office? You can join our pet-friendly coworking space any time you want.

Support for your self-development with:

  • Free access to Udemy courses,
  • Every book you’d ever want from Amazon,
  • Access to Worksmile platform with a monthly budget for benefits marketplace,
  • Ability to participate in internal (e.g. our LiveChat Academy) and external workshops (e.g. Reforge),
  • Time and space for your creativity and ideas to be shared during our Side Project Days and Innovation Sprint.

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