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Head of PR

Full-time Remote / Boston

As a Head of PR at LiveChat, you’ll have all the space you need to build long-term partnerships with the US’s key tech media. You’ll work on a variety of projects, build strategies for comms initiatives, develop and supervise the team with the freedom in exploring and implementing even the craziest ideas and approaches to achieve that goal. You’ll also be the one taking care of brand awareness and credibility, running media campaigns to reach our global audience.

If you have an in-depth knowledge of the technology industry and proficiency with all things digital and social, this role is for you!


Your responsibilities:

  • Leading the company’s international PR efforts, with a focus on the US market;
  • Developing company’s media strategy and leading execution of its’ communications projects and initiatives;
  • Building and managing the PR team;
  • Working closely with the Management Board to get the company’s message out through thought leadership, product news, and other press materials;
  • Partnering with the teams within the company (incl. Marketing, Investor Relations, Product and Sales) to prepare a publishing cycle for PR campaigns;
  • Forging relationships and nurturing existing ones with media representatives that can be leveraged to secure top-tier coverage;
  • Preparing the company’s staff for interviews or other speaking opportunities (e.g. conferences, fair trades);
  • Partnering with and supervising PR agency teams (US-based) to enhance the company’s PR efforts;
  • Preparing and executing crisis communication plans as necessary.


Your skills and experience:

  • At least several years of experience in an in-house communication role or a PR agency (experience in a SaaS company is preferred and will be an advantage);
  • Proven successes in managing PR product campaigns and initiatives;
  • Great understanding of the international media landscape and the tech industry;
  • Proven network of journalists to be leverage for the PR campaigns;
  • Knowledge of how to effectively present the value of PR actions that your team will be taking;
  • Superior written and verbal communication;
  • Exceptional pitching skills;
  • Strong commitment to delivering high-quality results.




Come for: 

  • Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.
  • Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.
  • All the equipment and tools you will ever need to succeed in your work.
  • A dedicated spot just for you on our Team page.


  • Healthy. We cover a private healthcare plan for you.
  • Fit. We cover a Multisport (or equivalent) program for you so you can invest in your wellbeing.
  • Related. Each team has a recurring integration budget to spend on team-building activities, and each employee has a similar personal budget.
  • Comfortable. Do you live in Wroclaw or nearby and prefer to come to the office? You can join our pet-friendly coworking space any time you want. Otherwise, feel free to work from anywhere – we are a remote-first company!

Support for your self-development with:

  • Free access to Udemy courses,
  • Every book you’d ever want from Amazon,
  • Access to Worksmile platform with a monthly budget for benefits marketplace,
  • Ability to participate in internal (e.g. our LiveChat Academy) and external workshops (e.g. Reforge),
  • Time and space for your creativity and ideas to be shared during our Side Project Days and Innovation Sprint.

Our mission is to help people and businesses communicate better and fully express themselves. Join us on this journey and let’s build the best customer service products together!

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