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Product Designer

Full-time Remote / Poland

We’re looking for Product Designers to join one of the LiveChat product teams. 
At the Growth team, we work on improving SaaS business metrics, which means that most of our work revolves around projects related to the monetization of the current user base, customer retention, customer acquisition, and user flow optimization.
The second team is currently focused on ensuring quality and performance in a data-intensive environment. We work on our customers’ experience, which means focus on application stability, high performance, and user flow optimization. You will help us connect end-user satisfaction with business growth and high-scale traffic provided by our chatting ecosystem. It might be a challenging task, but it’ll allow you to see the direct impact of your work.

You will:

  • Work as a member of the Product Team, collaborating closely with Developers, Testers, and the Product Manager;
  • Help the Product Manager in the Product Discovery process;
  • Design user flows, experiments, monetization ideas, and ways to retain customers;
  • Identify areas that require UX/UI improvements; actively collect feedback about UX/UI from our customers and stakeholders;
  • Collaborate with UX researchers on user testing; create prototypes; give advice on tests scenarios;
  • Actively collaborate in component creation and other Design System improvements;
  • Have regular Design Review sessions with other Product Designers;
  • Design-wise, you will take ownership of the things we develop;
  • Believe in and advocate for cross-product consistency of UX/UI.

 

You are:

  • A team player: you work together with a team leveraging available resources instead of single-playing the execution;
  • Well organized: you know how to set the priorities right and manage complex projects without assistance;
  • Data-oriented: you seek proof in data, customer feedback, user tests, and in metrics instead of blindly following your intuition;
  • Detail-oriented: you understand that great products are easy to use, have very few bugs, and are consistent across all sections and interfaces.

Our ideal candidate will have:

  • At least 5 years of experience in product design;
  • Excellent experience with Figma, MacOS, Jira;
  • Ability to present projects and ideas skillfully and confidently;
  • Understanding of software development process;
  • Practical knowledge of the SaaS business model;
  • Great command of the English language.

 

Benefits:

Come for:

  • Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.
  • Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.
  • All the equipment and tools you will ever need to succeed in your work.
  • A dedicated spot just for you on our Team page.

Stay:

  • Healthy. We cover a private healthcare plan for you. Additionally, you and your family will have access to the EAP platform, so anytime you need it, you can use therapeutic or legal help.
  • Fit. We cover a Multisport (or equivalent) program for you so you can invest in your wellbeing.
  • Related. Each team has a recurring integration budget to spend on team-building activities, and each employee has a similar personal budget.
  • Comfortable. Do you live in Wroclaw or nearby and prefer to come to the office? You can join our pet-friendly coworking space any time you want.

Support for your self-development with:

  • Free access to Udemy courses,
  • Every book you’d ever want from Amazon,
  • Access to Worksmile platform with a monthly budget for benefits marketplace,
  • Ability to participate in internal (e.g. our LiveChat Academy) and external workshops (e.g. Reforge),
  • Time and space for your creativity and ideas to be shared during our Side Project Days and Innovation Sprint.

Our mission is to help people and businesses communicate better and fully express themselves. Join us on this journey and let’s build the best customer service products together!

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