We’re looking for a Product Designer to join our Growth team for the LiveChat product. As a Growth team, we work on improving SaaS business metrics, which means that most of our work revolves around projects related to the monetization of the current user base, customer retention, customer acquisition, and user flow optimization. You will help us connect end-user satisfaction with business growth. It might be a challenging task, but it’ll allow you to see the direct impact of your work.
Work as a member of the Product Team, collaborating closely with Developers, Testers, and the Product Manager;
Help the Product Manager in the Product Discovery process;
Design user flows, experiments, monetization ideas, and ways to retain customers;
Identify areas that require UX/UI improvements; actively collect feedback about UX/UI from our customers and stakeholders;
Collaborate with UX researchers on user testing; create prototypes; give advice on tests scenarios;
Actively collaborate in component creation and other Design System improvements;
Have regular Design Review sessions with other Product Designers;
Design-wise, you will take the ownership of the things we develop;
Believe in and advocate for cross-product consistency of UX/UI.
A team player: you work together with a team leveraging available resources instead of single-playing the execution;
Well organized: you know how to set the priorities right and manage complex projects without assistance;
Data-oriented: you seek proof in data, customer feedback, user tests, and in metrics instead of blindly following your intuition;
Detail-oriented: you understand that great products are easy to use, have very few bugs, and are consistent across all sections and interfaces.
Our ideal candidate will have:
At least 5 years of experience in product design;
Excellent experience with: Figma, MacOS, Jira;
Ability to present projects and ideas skillfully and confidently;
Understanding of software development process;
Practical knowledge of the SaaS business model;
Great command of the English language.
We can offer:
A full-time position in a company whose product is used 300k times per minute – worldwide(!);
A solid salary with all the government expenses covered;
The remote-first approach with our own, dog-friendly, coworking space in case you’d prefer working from the office and would like to have your pup friend to keep you company ;);
Support for your self-development with free access to Udemy courses, every book you’d ever want from Amazon, and a possibility to participate in the LiveChat Academy – all of that to boost your interest in our business and products;
Time and space for your creativity and ideas to be shared during our Side Project Days;
Multisport card – checked, private medical care – checked, Worksmile platform with a monthly budget for benefits marketplace – checked, dedicated integration budget – checked;