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Full-time Remote / Europe

We’ve launched Success by LiveChat to make growing your business easier. We filter out the noise and focus on what works. We share our knowledge and experience based on our own journey of building a global brand with more than 33,000 business customers across the globe. We want to form long-lasting relationships with our audience by providing real value before they have even had a chance to use our products.

We’re looking for an experienced Copywriter that will focus on one of our three key areas of interest: customer service, AI/automation, and sales/eCommerce.

In your role you will:

  • Be an important part of our editorial team, bringing together your own experience, market research, and internal knowledge to create engaging and actionable articles in various unique formats;
  • Cooperate with our video host and brand ambassador, Marcos, to work on moving some of your pieces to video format;
  • Engage with the readers on social media to build a thriving community around our platform;
  • Support product content marketers and act as a liaison between our audience and the internal teams at LiveChat;
  • Work closely with our SEO expert, to optimize your work for search engine performance;
  • Track the results of your work and cooperate with the marketing team to continuously improve the key metrics.

What we expect:

  • Superior writing skills with the ability and willingness to share knowledge and influence others
  • Expertise and practical experience in customer service, AI/automation, or sales/eCommerce
  • Solid knowledge of SEO (Semrush/Ahrefs is nice to have), content marketing, and Google Analytics
  • Desire to build up your online following and personal brand
  • Positive attitude and willingness to support the team
  • Passion for writing
  • Native-level written English


Come for: 

  • Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.
  • Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.
  • All the equipment and tools you will ever need to succeed in your work.
  • A dedicated spot just for you on our Team page.


  • Healthy. We cover a private healthcare plan for you. Additionally, you and your family will have access to our EAP platform, so anytime you need it, you can use therapeutic or legal help.
  • Fit. We cover a Multisport (or equivalent) program for you so you can invest in your wellbeing.
  • Related. Each team has a recurring integration budget to spend on team-building activities, and each employee has a similar personal budget.
  • Comfortable. Do you live in Wroclaw or nearby and prefer to come to the office? You can join our pet-friendly coworking space any time you want.

Support for your self-development with:

  • Free access to Udemy courses,
  • Every book you’d ever want from Amazon,
  • Access to Worksmile platform with a monthly budget for benefits marketplace,
  • Ability to participate in internal (e.g. our LiveChat Academy) and external workshops (e.g. Reforge),
  • Time and space for your creativity and ideas to be shared during our Side Project Days and Innovation Sprint.

Our mission is to help people and businesses communicate better and fully express themselves. Join us on this journey and let’s build the best customer service products together!

Interested in how our Content works? Erik Totten explains that all in #16 Incoming Chat!

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