Head of HelpDesk

Product Management HelpDesk

Remote in Poland Full-time

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We’re hiring a head of product for the HelpDesk team. It’s the youngest addition to our portfolio, yet its total addressable market is the biggest among all of our products. We’re looking for an entrepreneurial mind who will turn this potential into steady business growth. You will be responsible for product vision, strategy and roadmap. A brilliant product team is already waiting for you!

You will:

  • Own the product and monetization strategies

  • Design and drive the execution of product growth models and product roadmaps

  • Lead and mentor your product team

  • Coordinate the work of engineers and designers

  • Propose projects that contribute to the product success in a measurable way (e.g., by displaying a meaningful change of proxy metric)

 

You are:

  • A team player: you work together with a team, you prefer joint win instead of single-played execution;

  • Oriented on personal growth: you enjoy learning new skills, growing your toolkit, and reaching for new challenges;

  • Product-obsessed: building products is something that you’re naturally attracted to;

  • A problem solver: you love to solve problems and ask questions, you’re interested in how things work,

  • Transparent in communication: you share your updates early & often, and you appreciate honest communication.

Our ideal candidate has:

  • +4 years of experience in leadership of SaaS products, preferably in product leadership and management roles;

  • Experience in creating and executing product roadmaps, including product strategy, prioritization and measuring how it impacts business growth;

  • Perfect understanding of the SaaS business model as well as the related concepts and metrics like churn, retention, ARPU, MRR;

  • Proactive interest in business models, pricing tactics, and monetization strategies;

  • Experience in working with data and analytical tools (e.g. Amplitude), so you can assess whether your work is improving the business metrics or not;

  • Strong communication skills and the ability to translate complex topics and projects into easy-to-understand messages and tasks;

  • Track record of running successful experiments resulting in product discovery, practical conclusions, and product growth;

  • Courage to move fast, make bold business decisions, and capacity to sustain tight product cycles

  • Basic understanding of technology (e.g., what’s an API);

  • Good command of the English language.

Benefits

Yes, we offer benefits related to product mastery, health care, remote work, and more, but we will discuss them later. Let’s focus on the business aspects first.

Recruitment process

Do you already feel like you belong here?

It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:

Interview with our recruitment specialist

Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.

Video call with your future team leaders

At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.

A remote practice run

We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.

Apply now

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