Product Management
All Products
Hybrid Full-time
We're seeking a Head of Customer Data Platform to lead a new and exciting project at Text. Our vision is to automate customer service by building API-first services that empower businesses with advanced end-user data management. With over 300K people monitored every minute, this platform will deliver real-time data to help visualize, categorize, and segment users of Text's products—opening up vast possibilities for innovation.
In this role, you will own the entire product life cycle, from ideation to implementation, working closely with cross-functional teams to build a unified system that enhances personalization and customer experiences. You will play a key role in bridging the gap between our clients and their end-users, driving data-driven insights and business growth. If this is the right challenge for you, let's talk!
Lead the development of the CDP, overseeing the project lifecycle from concept to execution, ensuring alignment with long-term business goals;
Collaborate with engineers, CxOs, and product teams to define, prioritize, and drive the implementation of CDP functionalities;
Analyze end-user data to create segmented data batches that will inform the continued development of the project;
Evaluate, rebuild, or retire existing functionalities to ensure a streamlined and effective CDP;
Develop prototypes for integrating the CDP into product interfaces;
Continuously enhance the CDP through rigorous testing and ongoing refinements.
Proven experience as a Head of Product or in a senior product management role;
Strong track record in people management with excellent leadership and communication skills;
Solid technical background with a deep understanding of backend technologies and the ability to engage effectively with technical stakeholders;
Visionary thinker with strong execution skills, particularly in creating and executing product roadmaps;
Ability to make bold business decisions and manage tight product cycles;
Excellent command of English.
We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.
If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
