Sales & Account Management
All Products
Remote in Poland Full-time
We’re looking for an experienced Account Executive - Growth to join our growing sales team as we move deeper into both SMB and Mid-market.
In this role, you will work with customers across our product range and use primarily outbound tactics to fill your funnel. Your focus will be to research customer usage, craft a target account list, create outreach strategies and identify the highest Return on investment (ROI) opportunities to exceed your monthly and quarterly upsell targets.
You will work with our existing customers to understand their goals, pains & challenges, demo LiveChat’s suite of products that they are not familiar with, and help this customer meet their business goals.
This is a terrific opportunity to accelerate your sales career with a high-growth SaaS company that is expanding globally and has untapped potential.
2+ years of SaaS sales experience; ideally, as a Business Development Representative.
An always asking more questions attitude and a natural desire to gain knowledge of customer’s needs.
Self-starter, result-oriented, process-oriented, high-energy, adaptable and inquisitive.
Ability to proactively identify expansion opportunities within an existing customer base.
Experience identifying key prospects/accounts/opportunities, sourcing, nurturing, and closing these logos from start to finish.
SaaS demo skills, able to educate prospects/customers via Zoom, then set them up on a managed trial or a pilot.
Experience with SMB or Mid-Market deals with a sales cycle ranging from 1 - 60 days.
Excellent time management skills, able to effectively prioritize where time is focused to maximize return against KPIs.
Continual evolution mindset. Open to new ideas and proactively sharing knowledge and support with a wider sales team to drive improvement.
Sales tech experience (Salesforce.com, Yesware, Chorus, Clearbit, etc, a plus).
Focus on our growing customer base of 35,000+ customers and help them expand their use of our products or Suite of products.
Manage up-sell or cross-sell opportunities fully, including research of prospects, cold outreach, discovery calls, product demonstrations, trials/pilots, pricing proposals, contract negotiation,s and other deliverables for closing deals.
Lead a consultative sales engagement, diving deep into our customer’s business challenges, advising on impactful solutions while demonstrating ROI and long-term strategic value.
Navigate the closing process (proposals, legal, finance, procurement, and security).
Manage your weekly, monthly, and quarterly pipeline to maintain accurate sales forecasts.
Meet and exceed revenue targets and quota attainment monthly.
Develop into a subject matter expert of LiveChat, Inc.'s products, becoming a highly sought-out resource for Customers.
A full-time position in a company whose product is used 300k times per minute – worldwide!
A role you can grow in and help shape.
Ability to work from anywhere. Although we have an office in Wroclaw, Poland, and one in Boston, Massachusetts, too
Your VP of Sales to say some awful dad jokes
… and much more :)
At LiveChat, we are creating a world where businesses can communicate without barriers. The Sales Organization is helping prospective and current customers make this mission come alive! We have 35,000 customers (and growing) spread across the world. Our team is in several countries and hosts a ton of cultural backgrounds. We all believe in helping businesses transact better over chat or email at the end of the day.
Benefits
Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.
Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.
Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.
Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.
Buy a desk and chair you like. We’ll refund up to 1,000 PLN.
Get a new laptop and any other equipment that you’ll need to excel at your job.
We automatically adjust your salary to any changes in obligatory government fees.
Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.
Invest in your well-being with a sports membership card.
Ask for therapeutic or legal help anytime you and your family need it.
Take care of yourself with a private healthcare plan.
Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.
Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.
We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
