Account Managers are a crucial part of our sales organization at LiveChat. In this role, you'll onboard, train, coach, and strategize with key stakeholders within an assigned portfolio of customers. You will continually learn about a customer's pains, understand their needs, and work towards solutions with them while exploring ways LiveChat Inc.’s products and services can help them achieve measurable outcomes.
You will help customers adopt our products quickly, help them expand their investment with LiveChat (up-sells and cross-sells), and meet with them every 2-3 months to conduct a review of our impact.
We are looking for an experienced Account Manager who will be responsible for retention, expansion and renewals at some of our new & existing key accounts.
Proactively own and manage a portfolio of mid-market accounts and become their trusted advisor and influencer.
Possess a comprehensive understanding of LiveChat, Inc.’s solutions and connect that knowledge directly to customer ROI.
Deliver onboardings and trainings for new customers, while expanding utilization at longer tenured organizations.
Build relationships with key stakeholders so you can retain and renew your customer base.
Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
Be an expert on the LiveChat, ChatBot, HelpDesk and Knowledgebase platforms with a deep understanding of our capabilities and value they deliver.
Consult with customers on their internal processes and systems to improve their sales, marketing, support, and overall business outcomes;
Direct complex sales cycles including account mapping, development of high-level relationships, account strategies, and business cases;
Create thriving relationships and raving fans!
Have 1-3 years of B2B SaaS sales, account management experience working with mid-market level accounts with multiple tiers of stakeholders (> 50-150K ACV).
Prior experience owning the full customer lifecycle (upsell/expansion sales cycle, from identifying expansion opportunities, to building the relationships with key stakeholders to negotiation and of course retaining a customer base).
Can demonstrate experience managing 50-150 customer relationships at any given time.
Think in terms of buckets + prioritization: Highest risk and lowest potential, vs. Lowest risk and highest potential as an example.
Have impeccable customer skills, as well as a strong sense of empathy and integrity.
Put customers first - you’re 100% customer-focused and highly responsive.
Can lead by example and most importantly lead yourself - you have practiced being “your own CEO” to successfully maintain a book of business.
Have used Salesforce or another CRM system to facilitate customer relationships, pipeline, forecasting and grow your portfolio of customers.
Can easily understand technical details and clearly share them with non-technical people.
Adept at identifying and communicating the necessary solution for the customer challenge.
Pride yourself on accountability, effort and working collaboratively to create positive outcomes.
Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.
Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.
Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.
Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.
Buy a desk and chair you like. We’ll refund up to 1,000 PLN.
Get a new laptop and any other equipment that you’ll need to excel at your job.
We automatically adjust your salary to any changes in obligatory government fees.
Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.
Invest in your well-being with a sports membership card.
Ask for therapeutic or legal help anytime you and your family need it.
Take care of yourself with a private healthcare plan.
Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.
Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.
We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.